© 2020 Heartland Area Federal Credit Union. All rights reserved.
A New Level of Security. Home access is more secure than ever.
We have updated our Internet Banking technology to include Multi-Factor
Authentication. This is intended to provide you with the best security possible
when accessing your account online. Multi-Factor Authentication consists of
validation and authentication of an individual using more than one method of
verification.
While the chances of identity theft or monetary loss are slim, there does exist
active malicious entities on the Internet that look to fraudulently gain from
unsuspecting individuals. One of the most popular methods of fraud is through
impersonating individuals during the login process. It is our intention to make this
process as difficult as possible for these fraudsters while keeping your experience
as hassle-free as possible.
Along with the Account Number and PIN, you will be required to do the following:
The first time you login you will be presented some "Challenge Questions". You
must answer these questions and remember how to answer. You will be
presented one of these questions on subsequent logins and you must answer the
same way to gain access into your account. For example: What state were you
born in? Answer: Nebraska (You will need to remember if you used Capital N with
small letters or all capitals letters or all small letters.)
Additional features that are being added is that you will need to change the PIN
the first time you access "Home Access". The PIN will need to include letters and
numbers and the minimum length of the PIN will be 4 and the maximum length is
10.
As always, if you have any questions or concerns please contact the credit union.
Online Bill Pay
Save Time. Save Stamps. Save Checks. Save Money. With FREE Online Bill
Pay, your monthly bills can be paid directly from your checking account with
just a click. Pay anyone from your cable company to the babysitter and save
valuable time and money, month after month.
•
Pay anyone, anywhere, anytime
•
Check your pending payments
•
View a payment history for all your merchants
•
Set up payments on a one-time or recurring basis
It's Fast and It's Easy | Bill Pay Demo | Bill Pay FAQ
All you need is a Heartland Area checking account and have Home Access. If
you don't have Home Access, sign up today. Just fill out the application form
and mail, fax or drop it off at the credit union.
To apply, complete Online Bill Payment Application. Completed the form,
print and mail, fax or drop it off at the credit union. Terms and Conditions
Electronic Statements FAQ
Q: Will I continue to receive my printed statement in the mail if I sign up for
eStatements?
A: No. When you sign up for eStatements you will not receive a paper
statement in the mail. If you sign up for eStatements and decide you would
rather go back to printed statements, you may change back at no cost. You
will need to call the Credit Union at 402-571-8444 or toll free at 866-314-
2328 to let us know you want to change back to a printed statement.
Q: Do I need to be enrolled in HAFCU Home Access to receive eStatement?
A: Yes, to ensure the security of membership information, HAFCU Home
Access requires an account number and password to access eStatements.
That password is first assigned by the Credit Union then changed by you.
Q: How do I sign up for eStatements?
A: First, if you have not requested an account on HAFCU Home Access, you
will need to do so. Once you're live with HAFCU Home Access, you can go to
the Statement Tab above your account information
Q: What accounts are eligible to receive eStatements.
A: eStatements are currently available for all accounts at the credit union,
including loans.
Q: Is there a cost associated with receiving eStatements?
A: No. eStatements are FREE to HAFCU members who are signed up with
Home Access.
Q: Can I have my eStatement notification sent to multiple email addresses?
A: No, at this point, we can only send your notification to one email address.
Q: Do I need any special software to view my eStatements?
A: The statement requires Internet Explorer 4.0 or Netscape 4.77 or 6.0.
Q: How can I view eStatements from previous months?
A: Once you sign up, you will be able to view your statement history the
following month. A maximum of 1 year history will accumulate for retrieval.
Q: How can I switch back to paper?
A: Contact one of our member service representatives at the credit union.
Q: How secure are eStatements?
A: We do not send your actual statement through email, but we send you
an email notification that your eStatement is available to you online. You
must then log into your HAFCU Home Access account where that
information is stored.
Q: Who do I call if I have a question about my eStatement?
A: If you have any questions concerning your eStatement, please call the
Credit Union and anyone will be able to assist you at 402-571-8444 or toll
free at 866-314-2328.
Home Access
Free Online Banking
Your savings federally insured to at least $250,000 and backed by
the full faith and credit of the United States government. National
Credit Union Administration, a U.S. Government Agency
With Home Access you are able to do your
banking 24x7. Check balances, find out the
amount of your last deposit, see what
checks have cleared, transfer money, or
request a check for withdrawal. It’s like
having your own personal branch right in
your home.
To Sign Up:
Drop by the credit union to sign up or call
us at 402-571-8444 or Toll Free at 1-866-
314-2328 and we will be glad to mail you
the form for Home Access.
Or, fill out the application on our web site,
print, sign and mail or fax it to us. We'll
notify you when Home Access is activated.